COVID-19 2021 – Willing & “Abel” To Continue Trading
We are happy to say that Abelglass continuing to trade. However, customer and staff safety is at the forefront of our minds at all times.
COVID-19 continues to impact our family business
COVID-19 continues to impact our family business and remains vulnerable to external factors outside of our control. Staff shortages, with little or no notice, is causing stress points throughout the business which, in return, is sadly impacting our ability to meet our usual high service standards.
We are doing our best to keep everyone up to date about their orders placed but are sometimes unable to get back to you as quickly as you’d expect. We are unexpectedly two or three members of staff down at the moment; and to save our small team from burnout, your patience and understanding are appreciated whilst we work our way through this extra workload as best as we can.
Showroom & Trade Counter
Our showroom will be closed to members of the public, however, our trade counter can remain open. This is because our business is connected to an industry that has no current restrictions and, therefore, can continue to operate.
Trade Customers are asked to let us know in advance before arriving to collect their order or, indeed, to place an order. This is important to us, especially if we’re trying to manage the unexpected absence of a member of staff due to ‘Test and Trace’ reasons.
Working In Peoples Homes
Surveys and installations can still be completed in other people’s homes.
Our team members will adhere to our strict safety precautions when visiting customer homes. However, if you would like to discuss exactly how you would like your visit to be conducted in advance please just get in touch.
When our Abelglass operatives visit your home to carry out a survey or installation, the following safety precautions will be followed…
- Our operatives will only attend your home if they and their household are Coronavirus symptom-free for a minimum of 14 days. If there are any signs they have been in contact with the virus, they are required to self-isolate and won’t carry out visits until safe to do so.
- We will be in touch with you on the day of your home visit to confirm that you and your household are also symptom-free. If you or any member of your household has any symptoms our visit will not go ahead. However, we will be able to re-arrange your consultation if necessary.
- All of our operatives are equipped with their own safety kit. Safety kits include liquid hand soap, sanitiser, freshly laundered hand-towels, disposable gloves, boot covers and face coverings.
- Our operatives will observe strict social distancing throughout the visit and stay at least 2m away. You can even expect a friendly wave instead of a handshake.
- If you prefer discussions to take place outdoors, just let us know and we will accommodate your needs.
- All product samples will be disinfected thoroughly before and after every visit and you will be asked to wear sanitary gloves if you wish to handle them.
- On completion of the visit our operatives will clean and disinfect any surfaces which they have touched in your home before leaving.
Should circumstances prevent us from honouring any agreed appointments, we will let people know as soon as we can. The very nature of receiving an immediate notification from ‘Test and Trace’ means this can sometimes be with little or no notice.
Safety Is A Priority
We will make no exceptions when it comes to ensuring our Abelglass family and all our customers stay safe and remain confident in our ability to ensure those working practices remain at the heart of everything we do.
It is clear from the latest Government advice and, more specifically, the guidance issued from our Industry Association (Glass & Glazing Federation) we can continue to work in people’s homes so long as we follow our already embedded, well-rehearsed COVID-secure working practices and maintain social distancing from the homeowner.
We Are Still Working
We will continue to honour all orders placed and will take on new instructions for works to be completed while keeping a close eye on any government announcements.
Opening times – Monday to Thursday 08:00 – 17:00, Friday 08:00 – 16:00
While we remain closed on Saturday’s & Sunday’s, we have resumed our usual opening times Monday to Friday. Our answering service will be available at all other times.
Being a mutually-supportive family-run business, our trading status could have been very different had we not have placed such a strong emphasis on those safe working practices we quickly established from the outset in late February 2020.
Our premises on Blackpool Old Road is fully operational in all areas of production and all staff are following social distancing guidelines while maintaining an enhanced cleaning schedule.
Safe Business Practices
You’ll never know if any of our office-based staff are self-isolating at home – with a fully cloud-based IT system & VOIP telephone system in place – we are striving to maintain the very best service for you.
As the country enters this second wave of the COVID-19 crisis, despite exceptional order levels, tackling supply chain issues that we are all experiencing in the industry, and these new lockdown measures, it is business as usual here at Abelglass.
Thank you all for your patience and understanding during this crisis. We remain indebted to our dedicated staff who have worked tirelessly and selflessly since they all returned from furlough in June and are ready to help you with whatever you need – please just give us a call on 01253 893355.
The Abelglass Team
Working Practices To Keep Everyone Safe
The safety and well-being of our staff and customers have always been our priority, and so we, like everyone have had to adapt in response to COVID-19. We have made changes to the way we work throughout our business and all our staff have embraced new working practices, to keep themselves and others safe.
Staying Covid-19 Secure in 2021
Professional Risk Assessments have been completed and daily checks introduced to ensure compliance with Government instructions for ‘Working Safely during Covid-19’.
We have introduced changes to our usual working practices.
Our showroom is open to TRADE CUSTOMERS ONLY. The number of people in the reception/showroom area at any one time – to just ONE.
Please contact us in advance to arrange collection.
Our Factories & Offices
Social Distancing and Enhanced Hygiene regimes are now the standards in all our work environments. The arrivals and departures of staff are now staggered to avoid bottlenecks. Desks have been spaced out, with Home Working adopted to reduce the number of people in the building. Hand sanitiser stations are accessible everywhere and all touchpoints get disinfected regularly.
Glass Safety Screens
Here at Abelglass, we have installed our own glass safety screens within our showroom till point area and throughout our factory. Made from 6mm clear toughened glass with polished edges and radius corners our screens are both stylish and very durable. As you can see in the picture above we have also included an internal cut-out area for our till point so that transactions can take place.
Available For Businesses To Buy
Our glass safety screens are now available to buy directly from our factory. They are available in the following standard sizes:
800 x 800mm – £135 + vat
1000 x 1000mm – £160 + vat
We can produce glass safety screens in any size you require, simply get in touch with our friendly team who will provide you with a quote for your requirements. You can find out more about our safety screens here.
Surveying & Fitting in the Home
We are able to carry out Home Visits, with strict working practices in place to keep everyone safe. We are always happy to discuss projects by phone or video call, but more than three decades of experience tell us that the best design service includes a visit to your home.
You will find careful social distancing throughout each visit – there really is no need to get closer than two metres to complete any part of the call.
You can expect a friendly wave instead of a handshake, we won’t expect offers of tea, coffee and biscuits. Our surveyors & installations team members will be self-sufficient with their own refreshments and personal care kits, including their own liquid hand soap, sanitiser, freshly laundered hand-towels, disposable gloves, boot covers and face coverings.
You will be able to discuss exactly how you would like your visit to be conducted, with our surveyors in advance on the phone. For example, you may prefer that face-to-face discussions take place in the garden.
Each morning, upon arrival, all staff will have a temperature check using a digital, contactless thermometer. They have each received a clear instruction not to visit clients or attend work if they become ill or have any Coronavirus symptoms. If they or any member of their household have (within a 14-day reference period) or are suspected of having Covid-19, they are required to stay at home, get tested using the ‘test & trace’ initiative and follow medical and government instructions on self-isolating.
We would obviously ask you to do the same and not to go ahead with a survey or installation if you or any member of your household has or is suspected of having the virus.
With a little extra time and care we can all stay safe while achieving something truly special in your home – something for you to enjoy for many years to come.
Temporary Opening Hours
Our opening times have been temporarily changed.
Installer Safety Kit
Personal car kits for installers.
Safe Counter Space
A discreet glass screen to protect our staff and visitors.
One Person At A Time
One person in the showroom at a time.
Staff temperature checks carried out daily.